Careers at Laker

Any Laker career vacancies will appear below, however please do not hesitate to contact us.

As we are always on the lookout for enthusiastic and passionate staff who are willing to go that extra mile for our customers, whether that is working on one of our sales counters, dealing with an accounts query over the telephone, working in the yard, or driving a vehicle. If you have previous experience working in a builders’ merchants, that’s great! But don’t worry if you haven’t; we have a great team of knowledgeable, long-standing staff ready to train you up. In return we can offer you a competitive salary, paid holiday to include bank holidays, and the potential to progress within the company. 

If you are interested in building a career with Laker, please call us on 01293 334412 or come and see us at the address relevant to the job posted below, or simply send your CV to recruit@lakerbfs.co.uk.

Experienced Yard Foreman  –  (Crawley).

If you are an Experienced Yard Foremen with a proven track record, then this will be an excellent opportunity to work for a dynamic growing and fun organisation! Location based at our Gatwick depot

Job Description

Due to organic growth, a new opportunity opens as we further expand our Crawley Depot. As such, we require a Foreman with a 4 year minimum experience for our busy depot’ in Gatwick, serving both trade and retail Customers as we deliver to customers via three lorries within a 30 mile radius’s.  Good communication skills essential as you will manage a small team in the yard, our click and collect customers and drivers. Lifting / manual handling will form an essential part of this role. If you are confident also an experienced Builders Merchant Yardman with a clean licence and want to make a difference, we want to talk to you!

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If you are professional in your approach, commercially aware and have a desire join a innovative and different Builders Merchant look no further. At Laker the customer experience is second to nothing.

Qualities Required
The successful candidate will need to be able to work as part of a team as well as under their own initiative. They will preferably have a proven track record eof working within the builders’ merchant industry.

Holiday Entitlement
28 days paid holiday per annum.

Working Hours Description
We are currently open 5½ days per week and operate a two-week alternating rota which means every other Saturday off.

Benefits:

  • On-site parking
  • Employee discount
  • Pension

Experience:

  • 4 years Forman (Preferred Builders Merchant).
  • Clean licence
  • Forklift Ticket

Reference ID: Gatwick Foreman                 Job Types:                    Full-time, Permanent                    Salary: Competitive Salary

Person Specification

Attributes Education and Experience
  • Experienced in organising and running a busy yard.
  • Great knowledge of building products
  • Knowledge of health and safety – risks, manual handling.
  • Forklift experience
  • Be able to clearly demonstrate our values.
CompetenciesRequirements
Lead – take ownership and engage
  • Set an example and work to high standard.
  • Be honest in your work and dealing with others.
  • Help others who are less experienced.
  • Follow health and safety procedures and call out any breaches youobserve.
  • Act on promises and get things done.
Take decisions, solve problems and be creative
  • Know where your work fits into the bigger picture.
  • Think through issues logically but know when to refer to others.
  • Accurately judge when to refer issues to others, and to draw on expertise.
Plan and deliver
  • Plan ahead, and manage your workload.
  • Set clearly defined, realistic goals and deadlines for yourself andthe team.
  • Monitor progress against goals and get the best value from resources.
  • Overcome obstacles and see tasks through to completion.
Focus on the customer – know our business
  • Know who your customers are and what they may expect from you.
  • Deal efficiently with customer requests, queries and problems;delivering the best possible service.
  • Be responsive to customer requirements.
  • Demonstrate good knowledge of the product range and be able to deal with customer questions.
  • Meet all standard operating procedures.
Communicate and influence
  • Communicate clearly.
  • Listen and take account of other people’s views.
  • Tell others if you are facing problems or if you identify challenges that could be a risk to the business.
Work with others
  • Treat everyone with respect.
  • Work cooperatively with others to achieve goals.
  • Stop and think about how others will receive your behaviour.
Learn and develop
  • Show flexibility and adapt to changing situations.
  • Ask for and act on feedback and be prepared to give feedback when required.
  • Make suggestions for improving how things are done.
  • Push yourself to learn new things.
  • Be attentive and focus on your work.

To apply please email your CV and covering letter to: recruit@lakerbfs.co.uk

Experienced e-Commerce Sales Manager –  (Gatwick RH10 9RD).

Primary objective: Management and adoption of our e-commerce platform across customers, driving sales, order lines and site content.

Reporting to: Managing Director / Finance

Main Duties & Accountabilities:

Phase 1 – Cloud ERP/CRM Deployment – Intact IQ has been chosen to be implemented as a replacement for current ERP. On site Gatwick role for Technical Programme Manager, with full responsibility to manage & deliver new ERP/CRM. Deploy, import cleansing data, full customisation & workflow programming. e-commerce integration with Woo Commerce plus our state of the art, omni-present cloud telephony ‘customer service centre‘ with customisable wallboards & CT integration. As well as technical training to be the responsibly to work along side our in-house non technical training manager and experienced ERP user.

Phase 2 – Promote the eCommerce website:
– Expand the online portfolio adding relevant products, descriptions & images are displayed for customers.
– Ensure that effective promotions/content are set up and run up online .
– Liaise with Customer Service teams to ensure proper training for effective customer support for website users

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– Liaise with Operations to ensure that the website reflects our operational ways of working and capability. Ensure that the website customer delivery information is
communicated in the site and clearly understood by sales teams and customers.
– Working closely with the sales teams, develop a detailed plan and targets for eCommerce adoption in the customer base including customer on-boarding activities,
marketing materials, sales activities etc.
– Responsible to support technical changes and training for sales with customer on-boarding.
– Responsible for outsource team and to create and maintain content on the website reflecting the aims and strategies of the business and customer sales opportunities.
– Responsible for marketing and sales teams to develop and run promotions and relevant content.
– Segment the customer database and work in partnership with the sales teams to target the most receptive customer types and convert these customers to using and
placing orders via the website.
– Ensure our SEO developer has optimised search results based on google analytics insights.
– Train customer services teams and sales teams on the advantages or eCommerce.
– Monitor and escalate technical issues.
– Initially, the eCommerce Manager will be required to provide customer support;
– Manage and co-ordinate responses to customer queries in an efficient and timely manner
– Ensure that customer issues are resolved and communicated back to the customer
– Monitor fulfilment of orders, ensure co-ordination between sales units and customer service teams to ensure that customer expectations are met

Main website KPI’s:
– Sales across all sales units & branches
– Adoption amongst the customer base
– Adoption & positive support/feedback amongst the sales & branch staff

and any other duties required to assist in supporting the achievement of Company objectives

Education / Qualifications:
Essential
·      BA or BS degree in Marketing, Digital Marketing, Business Administration.
.      Formal eCommerce qualifications

Desirable
.   Candidates with technical and or website design & optimisation qualifications.

Experience:
Essential
·      Experience in WP and also Magento eCommerce (preferably Magento 2) .
.      Successful track record of running, launching and optimising eCommerce platforms.
.      Project management experience.

Desirable
.      Building materials sector experience.
.      Content skills both product, copy, content & media.
.      PHP, Photoshop and other design tools.

Generic competencies:
·      Highly customer focused.
.      Constant desire to improve the customer experience through multi-channel engagement.
.      Team Player with ability to build collaboration and manage agendas between multi-functional areas, influence and motivate others.
.      Excellent written and oral communication skills.

Functional Competencies:
·      Great people skills – both with customers and colleagues.
.      Excellent data analysis skills, including excel and MS Office mastery. Able to deal with complex and multiple source data, build insights and prioritize activities
based on available data.
.      Excellent project management skills.
.      Good understanding of eCommerce and Content Administration Tools – Magento 2 & PIM systems.
.      Good understanding of sales, marketing, logistics and operational processes.
.      Knowledge of sales support technologies such as CRM, BI and ERP.

Personal characteristics:
·      Passionate about digital.
.      Results driven, pro-active, takes responsibility and follows up rigorously.
.      Tenacious and determined.
.      Able to communicate and influence at all levels of the business.
.      Persuasive and ability to lead through results.

Hours: TBA
Salary: Highly Competitive
Workplace Pension

To apply please email your CV and covering letter to: recruit@lakerbfs.co.uk

Experienced Customer Services Sales Supervisor –  (Gatwick RH10 9RD).

Laker is expanding; If you are an Experienced Builders Merchant Sales Person with a proven track record of selling building products from a Contact Centre environment. You will need to be experienced with running a team of sales and marketing & C/S team, working in with an omni-present state of the art contact centre. If so then this will be an excellent opportunity to work for a dynamic growing and fun organisation!  Providing a support to our various sales counters, customer service calls, New Business Development all whilst maintaining the extremely high levels of customer service in order to further enhance the levels of support Laker offer our customers.

Because it’s all about making sure the customers get the best experience when they use a Laker Builders Merchant, your role includes:

  • Build effective working relationships with customers, in order to understand their requirements thus ensuring that the correct products are supplied.
  • Use initiative to identify sales opportunities and offer advice and solutions to customers, thus maximising profitable sales and margin.
  • Maintain a clean and effectively merchandised counter area in line with company policy.

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  • Ensure that company policies are followed at all times when producing orders or customer service routines associated with sales.
  • Support the Branch Managers and your colleagues in working as a team to ensure that all branches operate at maximum efficiently and effectness.
  • Ensure a tidy paperless working environment at all times in line with health and safety guidelines.
  • Perform any other duties as may be deemed necessary or as may be required by the company.

We are looking for someone with a proven track record of sales within the building merchanting / Builder Merchant industry who will also need call-centre experience at manager or supervisory levels:

  • A really positive attitude.
  • Someone who is reliable and enthusiastic.
  • Enjoy interacting with people.
  • In return, we offer you to be part of a fun and growing builders merchant who aim to keep providing service levels that the national merchant cannot.

The Package

  • Excellent basic salary.
  • Discretionary bonus scheme following probationary period.
  • 20 days annual leave + public holidays.
  • A contributory pension scheme.
  • A range of training and development programmes to help you progress your career.

Essential Requirements:

  • Able to demonstrate knowledge of general building, hardware, timber products and their uses.
  • Experienced with handling Merchant customer queries.
  • Organised and punctual.
  • Advanced Contact Centre and Computer skills.
  • Ability and desire to run and manage a highly successful and unique team.

Essential Requirements:

  • ACD/Contact centre management experience.
  • MIS and Wallboard management experience.
  • Rosta and remote / homeworker experience.
  • Merchanting product experience 

Hours: Monday to Friday 7.00am to 5pm
Salary: Competitive
Workplace Pension

To apply please email your CV and covering letter to: recruit@lakerbfs.co.uk