Careers at Laker

Any Laker career vacancies will appear below, however please do not hesitate to contact us.

As we are always on the lookout for enthusiastic and passionate staff who are willing to go that extra mile for our customers, whether that is working on one of our sales counters, dealing with an accounts query over the telephone, working in the yard, or driving a vehicle. If you have previous experience working in a builders’ merchants, that’s great! But don’t worry if you haven’t; we have a great team of knowledgeable, long-standing staff ready to train you up. In return we can offer you a competitive salary, paid holiday to include bank holidays, and the potential to progress within the company. 

If you are interested in building a career with Laker, please call us on 01293 334412 or come and see us at the address relevant to the job posted below, or simply send your CV to recruit@lakerbfs.co.uk.

Experienced Customer Services Sales Supervisor –  (Gatwick RH10 9RD).

Laker is expanding; If you are an Experienced Builders Merchant Sales-Person with a proven track record of selling building products from a Contact Centre environment, you may be the person we are looking for. You will need to be experienced with running a team of sales, marketing & C/S, working within an omni-present – state of the art customer service centre. This is an opportunity to work for a dynamic growing and fun organisation!  The team will provide first line support for sales and customer services.

It’s all about making sure the customers get the best experience with Laker Builders Merchant, your role includes:

  • Building effective working relationships with our new & existing customers, helping us to better understand their requirements.
  • Using initiative to identify sales opportunities, offering product advice and solutions to customers.
  • Supervising staff supporting customers via website chat 

Read More

  • Ensuring company policies are followed at all times, whilst producing orders or customer service routines.
  • Supporting the Branch Managers and Counter Sales as a larger working team for all branches.
  • Enhancing the omni-present experience for our customers.

We are looking for someone with a proven track record of sales within the building merchanting and call-centre experience at manager or supervisory levels:

  • A really positive attitude.
  • Someone who is reliable and enthusiastic.
  • Enjoy interacting with people.
  • Be part of a fun and growing builders merchant who aim to keep providing service levels that the national merchant cannot.

The Package

  • Excellent basic salary.
  • Discretionary bonus scheme following probationary period.
  • 20 days annual leave + public holidays.
  • A workplace pension scheme.
  • A range of training and development programmes to help you progress your career.

Essential Requirements:

  • Able to demonstrate knowledge of general building, hardware, timber products and their uses.
  • Experienced with handling Merchant customer queries.
  • Organised and punctual.
  • Advanced Contact Centre and Computer skills.
  • Ability and desire to run and manage a highly successful and unique team.

Essential Requirements:

  • ACD/Contact centre management experience.
  • MIS and Wallboard management experience.
  • Rosta and remote / homeworker experience.
  • Merchanting product experience 

Hours: Monday to Friday 7.00am to 5pm

To apply please email your CV and covering letter to: recruit@lakerbfs.co.uk

Experienced Builders Merchant Yardman –  (Pulborough RH20 1AQ).

Laker is growing; If you are an Experienced Builders Merchant Yardman with a proven track record , you may be the person we are looking for. You will need to be experienced within a busy yard, have a can do attitude and be willing to provide an exemplary service.  If so this could be your opportunity to work for a dynamic growing and fun organisation!  

It’s all about making sure the customers get the best experience with Laker Builders Merchant, your role includes:

  • Building effective working relationships with our new & existing customers, helping us to better understand their requirements.
  • To ensure the efficient and safe running of the yard, keeping keep it in a clean and orderly state.

Read More

The Individual

 You want to make a difference!  You are already an experienced and enthusiastic person who has the desire work with a successful team. You are professional in your approach and have a desire to provide exceptional customer service. You have a desire to be part of a winning team seeking to grow the business.

Main tasks:

  • Ensure company vehicles are loaded and unloaded correctly and
  • Unload and check goods inwards and sign all delivery notes other than own
  • Maintain the yard in an efficient, orderly and clean
  • Assist  plan the day to day workload to achieve maximum efficiency 
  • Ensure that all legal requirements are met with particular regard to health and safety
  • Notify Yard foremen or Branch Manager with regard to any complaints by customers.
  • Keep a close eye on the possibilities of pilfering, take steps to prevent and notify manager.
  • To assist the company and any other department / branch as and when

Person Specification

Competencies                                                                        Requirements

Attributes Education and Experience ·     Experience of organising a yard.

·     Knowledge of building products

·     Knowledge of health and safety – risks, manual handling.

·     Forklift experience

·     Demonstrate our values.

Lead – take ownership and engage .  Set an example and work to high standard.

.  Be honest in your work and dealing with others.

.  Help others who are less experienced.

.  Follow health and safety procedures and call out any breaches youobserve.

.  Act on promises and get things done.

Take decisions, solve problems and be creative .  Know where your work fits into the bigger picture.

.  Think through issues logically but know when to refer to others.

.  Accurately judge when to refer issues to others, and to draw onexpertise.

Plan and deliver .  Plan ahead, and manage your workload.

.  Set clearly defined, realistic goals and deadlines for yourself andthe team.

.  Monitor progress against goals and get the best value from resources.

.  Overcome obstacles and see tasks through to completion.

Focus on the customer – know our business .  Know who your customers are and what they may expect from you.

.  Deal efficiently with customer requests, queries and problems;delivering the best possible service.

.  Be responsive to customer requirements.

.  Demonstrate good knowledge of the product range and be able to deal with customer questions.

.  Meet all standard operating procedures.

Communicate and influence .  Communicate clearly.

.  Listen and take account of other people’s views.

.  Tell others if you are facing problems or if you identify challenges that could be a risk to the business.

Work with others .  Treat everyone with respect.

.  Work cooperatively with others to achieve goals.

.  Stop and think about how others will receive your behaviour.

Learn and develop .  Show flexibility and adapt to changing situations.

.  Ask for and act on feedback and be prepared to give feedback when required.

.  Make suggestions for improving how things are done.

.  Push yourself to learn new things.

.  Be attentive and focus on your work.

Hours: Monday to Friday 7.00am to 5pm & every other Saturday 8am – midday.

Salary = £21-23k basic is on offer, dependant on experience

To apply please email your CV and covering letter to: recruit@lakerbfs.co.uk